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2 overdue · 1 due today · 26 active
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Needs Immediate Attention
2
Request the 2023 repair invoices from the insured
3d overdue
Marcus Ely (marcus.ely@ridgelinemutual.com)
Aug 14
Alvarez — Water damage, 4412 Cypress Bend
Rosa & Miguel Alvarez
Blocked
Investigation
Respond to the Chapter 542 demand inside the statutory window
1d overdue
Sela Ndiaye (sela.ndiaye@ridgelinemutual.com)
Aug 16
Whitfield — Bad faith demand
Alton Whitfield
To do
Statutory deadline
Coming Up
15
Answer claimant counsel's records request
Priya Raghavan (priya.raghavan@ridgelinemutual.com)
Aug 17
Boone — Slip and fall, Marbury Center
Deborah Boone
To do
Deadline
Draft the coverage position on the vacancy provision
Suggested Practice Tool: Drafting Assistant
Owen Baptiste (owen.baptiste@ridgelinemutual.com)
Aug 18
Pemberton — Freeze burst, vacant property
Harold Pemberton
To do
Coverage
Get supervisor sign-off above the $75,000 authority line
Dana Whitaker (dana.whitaker@ridgelinemutual.com)
Aug 18
Okafor — Multi-vehicle, uninsured motorist
Chidi Okafor
Blocked
Authority
Countersign the Sandoval release
Suggested Practice Tool: Sightline
Christian Brown (christian@ridgelinemutual.com)
Aug 19
Sandoval — Kitchen fire
Elena Sandoval
To do
Signature
Respond to the UM limits demand
Suggested Practice Tool: Workbench
Renata Cho (renata.cho@ridgelinemutual.com)
Aug 19
Okafor — Multi-vehicle, uninsured motorist
Chidi Okafor
In progress
Demand deadline
Resolve the conflict flag before assigning an adjuster
Suggested Practice Tool: Workbench
Owen Baptiste (owen.baptiste@ridgelinemutual.com)
Aug 19
Herrera — Falling debris injury, 220 Sabal Row
Marisol Herrera
To do
Intake
Decide the coverage position on repeated seepage
Suggested Practice Tool: Drafting Assistant
Christian Brown (christian@ridgelinemutual.com)
Aug 20
Alvarez — Water damage, 4412 Cypress Bend
Rosa & Miguel Alvarez
To do
Coverage
Order the remaining Alamo Spine records
Tomas Lind (tomas.lind@ridgelinemutual.com)
Aug 20
Ruiz v. Ridgeline insured — Rear-end, IH-35
Danielle Ruiz
In progress
Medical
Serve the DJ petition on the insureds' counsel
Sela Ndiaye (sela.ndiaye@ridgelinemutual.com)
Aug 20
Ridgeline v. Alvarez — DJ action
Rosa & Miguel Alvarez
In progress
Set the Alvarez reserve to the revised indemnity range
Suggested Practice Tool: Workbench
Marcus Ely (marcus.ely@ridgelinemutual.com)
Aug 21
Alvarez — Water damage, 4412 Cypress Bend
Rosa & Miguel Alvarez
In progress
Reserve review
Pull the full concourse video for the 30 minutes before the fall
Priya Raghavan (priya.raghavan@ridgelinemutual.com)
Aug 21
Boone — Slip and fall, Marbury Center
Deborah Boone
In progress
Evidence
Reconcile the engineer scope against the public adjuster estimate
Suggested Practice Tool: Compare & Redline
Owen Baptiste (owen.baptiste@ridgelinemutual.com)
Aug 22
Teague — Hail, commercial roof
Teague Holdings LLC
In progress
Estimate
Assemble the claim diary for the delay period
Suggested Practice Tool: Multi-Doc Analysis
Sela Ndiaye (sela.ndiaye@ridgelinemutual.com)
Aug 22
Whitfield — Bad faith demand
Alton Whitfield
In progress
Review the shop teardown for total-loss threshold
Tomas Lind (tomas.lind@ridgelinemutual.com)
Aug 24
Delacroix — Comprehensive, hail
Yvette Delacroix
To do
Request the canopy maintenance records from the property manager
Owen Baptiste (owen.baptiste@ridgelinemutual.com)
Aug 24
Herrera — Falling debris injury, 220 Sabal Row
Marisol Herrera
In progress
Investigation
Later
9
Confirm the tenancy dates with the property manager
Owen Baptiste (owen.baptiste@ridgelinemutual.com)
Aug 25
Pemberton — Freeze burst, vacant property
Harold Pemberton
In progress
Interview the housekeeping lead on the inspection interval
Priya Raghavan (priya.raghavan@ridgelinemutual.com)
Aug 25
Boone — Slip and fall, Marbury Center
Deborah Boone
To do
Send the revised scope to DryPoint for agreement
Marcus Ely (marcus.ely@ridgelinemutual.com)
Aug 26
Alvarez — Water damage, 4412 Cypress Bend
Rosa & Miguel Alvarez
To do
Make the opening offer on Nakamura
Priya Raghavan (priya.raghavan@ridgelinemutual.com)
Aug 26
Nakamura — Dog bite
Kenji Nakamura
To do
Evaluate the prior cervical injury against the current treatment
Suggested Practice Tool: Multi-Doc Analysis
Tomas Lind (tomas.lind@ridgelinemutual.com)
Aug 27
Ruiz v. Ridgeline insured — Rear-end, IH-35
Danielle Ruiz
To do
Schedule the joint roof re-inspection
Owen Baptiste (owen.baptiste@ridgelinemutual.com)
Aug 28
Teague — Hail, commercial roof
Teague Holdings LLC
To do
Close out the ALE payments through 31 August
Marcus Ely (marcus.ely@ridgelinemutual.com)
Aug 31
Sandoval — Kitchen fire
Elena Sandoval
To do
Reserve review after the video analysis
Dana Whitaker (dana.whitaker@ridgelinemutual.com)
Sep 3
Boone — Slip and fall, Marbury Center
Deborah Boone
To do
Reserve review
Update the reserve after the re-inspection
Dana Whitaker (dana.whitaker@ridgelinemutual.com)
Sep 4
Teague — Hail, commercial roof
Teague Holdings LLC
To do
Reserve review
Done
6
File the closing report with the settled indemnity figure
Marcus Ely (marcus.ely@ridgelinemutual.com)
Jan 20
Marrow — Water damage, 118 Ellwood
Janine Marrow
Done
Closing
Confirm the salvage credit posted against the reserve
Marcus Ely (marcus.ely@ridgelinemutual.com)
Jan 22
Marrow — Water damage, 118 Ellwood
Janine Marrow
Done
Reserve
Log the ROR acknowledgement in the claim diary
Dana Whitaker (dana.whitaker@ridgelinemutual.com)
Jul 10
Alvarez — Water damage, 4412 Cypress Bend
Rosa & Miguel Alvarez
Done
Hold the handling file behind the coverage wall
Sela Ndiaye (sela.ndiaye@ridgelinemutual.com)
Aug 5
Ridgeline v. Alvarez — DJ action
Rosa & Miguel Alvarez
Done
Verify the scarring photographs are current
Priya Raghavan (priya.raghavan@ridgelinemutual.com)
Aug 6
Nakamura — Dog bite
Kenji Nakamura
Done
Confirm the property damage payment cleared
Tomas Lind (tomas.lind@ridgelinemutual.com)
Aug 8
Ruiz v. Ridgeline insured — Rear-end, IH-35
Danielle Ruiz
Done
2
